baij99 Privacy Policy

1 Introduction

baij99 ("we", "us", "our") operates the online casino and sports betting platform accessible at baij99.vip (the "Platform"). We are committed to protecting and respecting the privacy of every player who registers an account with us or visits our Platform.

This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by baij99. It applies to all Players, visitors, and any other individual who interacts with the baij99 Platform in any capacity.

Please read this policy carefully to understand our practices regarding your personal data and how we will treat it. By registering an account with baij99 or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy. This Privacy Policy should be read alongside, and forms part of, our Terms & Conditions.

2 Data We Collect

baij99 collects and processes the following categories of personal data:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data, except where identity documents submitted for KYC incidentally contain such information. In such cases, we process only the minimum necessary fields (name, date of birth, ID number) and do not store or use any other sensitive attributes contained in those documents.

3 How We Collect Data

baij99 collects personal data through the following channels:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting our support team, or responding to a survey or promotion.
• Automated technologies: As you interact with the Platform, we automatically collect technical data through cookies, server logs, and similar tracking technologies. This includes your IP address, browser type, device identifiers, and usage patterns.
• Payment processors: When you make a deposit or withdrawal using bKash, Nagad, Rocket, or another supported Payment Method, our payment processing partners share limited transactional data with us (such as transaction ID and completion status) to reconcile your account balance. We do not receive your full payment credentials.
• Identity verification partners: If we use a third-party KYC service to verify your identity document, that service may return structured data fields (name, date of birth, document validity) to baij99 to confirm your eligibility.
• Third-party game providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, and Spribe may share aggregated session and outcome data with us for the purpose of game integrity monitoring and responsible gaming analysis. This data is tied to your baij99 Player ID and does not constitute a separate personal data collection.

4 How We Use Your Data

baij99 uses the personal data we collect for the following purposes:

• Account management: To create and maintain your baij99 account, authenticate your identity at login, and communicate account-related notices to you.
• KYC and age verification: To verify that you are aged 18 or above and that you are the genuine owner of the payment methods linked to your account, in compliance with responsible gaming obligations.
• Payment processing: To process your deposits and withdrawals through your selected Payment Method and to maintain an accurate record of all financial transactions on your account.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other illegal or prohibited conduct on the Platform.
• Responsible gaming: To monitor your gaming activity for indicators of problem gambling and to enforce any self-exclusion, deposit limit, or cooling-off period that you have set, or that we are required to apply.
• Customer support: To respond to your enquiries, resolve disputes, and maintain a record of communications for quality assurance purposes.
• Platform improvement: To analyse aggregate usage patterns and improve the functionality, performance, and content of the baij99 Platform.
• Marketing communications: To send you promotional emails or SMS messages about bonuses, new games, and special offers — but only where you have provided your explicit consent to receive such communications. You may withdraw this consent at any time.
• Legal compliance: To comply with applicable legal obligations, respond to lawful requests from authorities, and to exercise or defend legal claims.

5 Legal Basis for Processing

baij99 processes your personal data on the following legal bases:

• Contractual necessity: Processing your identity data, contact data, and financial data is necessary to perform the contract we have with you (i.e., providing you with account access, processing bets, and executing payments).
• Legal obligation: Certain processing activities — including KYC verification, retention of financial transaction records, and responding to regulatory enquiries — are required to comply with applicable legal obligations.
• Legitimate interests: We process technical data and usage data on the basis of our legitimate interests in operating a secure, fair, and compliant platform, preventing fraud, and improving our services. We have assessed that these interests do not override your fundamental privacy rights.
• Consent: We process your marketing preferences and send promotional communications solely on the basis of your explicit consent. You have the right to withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Data Sharing & Disclosure

baij99 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data only in the following limited circumstances:

• Service providers: We share data with carefully selected third-party service providers who assist us in operating the Platform — including payment processors (bKash, Nagad, Rocket), KYC verification providers, cloud hosting services, and customer support platforms. These providers are contractually bound to process your data solely on our instructions and to maintain appropriate security standards.
• Game studios: Game providers such as Pragmatic Play, Evolution Gaming, Microgaming, Spribe, and Ezugi receive your Player ID and session data as part of the game-play infrastructure. They do not receive your full identity or payment details.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we are legally required to do so or where disclosure is necessary to protect the safety or rights of baij99 or third parties.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the baij99 business, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer and the applicable privacy terms before your data is transferred.

7 Payment Data & Financial Privacy

baij99 takes the security of your financial information with particular seriousness. The following specific rules apply to payment data collected on our Platform:

• Your bKash, Nagad, Rocket, or other mobile banking wallet PIN, OTP, or full authentication credentials are never entered on the baij99 Platform and are never seen, stored, or processed by baij99. All payment authentication occurs directly within your chosen Payment Method's own secure environment.
• baij99 stores only the last four digits of your registered wallet number (where applicable) for the purpose of displaying your linked payment method in your account cashier. Full wallet numbers are not stored on our servers.
• All financial transaction records — including deposit amounts, withdrawal requests, and account balances — are retained for a minimum of five (5) years in accordance with standard financial record-keeping obligations. These records may be accessed by our finance team for reconciliation, dispute resolution, or regulatory purposes only.
• Transaction data is encrypted both in transit (TLS 1.2 or higher) and at rest (AES-256 encryption) on our servers.

8 Cookies & Tracking Technologies

baij99 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain your session state, and gather analytics data. The categories of cookies we use are as follows:

• Strictly necessary cookies: These are essential for the Platform to function. They include session cookies that keep you logged in during your visit and security cookies that help us detect fraudulent login attempts. These cannot be disabled without impairing core Platform functionality.
• Functional cookies: These remember your preferences — such as your language setting and display preferences — to provide a more personalised experience on subsequent visits.
• Analytics cookies: We use anonymised analytics data to understand how Players navigate the Platform, which pages receive the most visits, and where technical errors occur. This data is processed in aggregate and is not linked to your individual identity.
• Marketing cookies: Where you have consented to marketing communications, we may use cookies to track whether you have opened a promotional email or visited the Platform following a campaign. You may opt out of marketing cookies at any time.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For most Players, the default cookie settings provide the best balance of functionality and privacy.

9 Data Retention

baij99 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal obligations. The following retention periods apply as a general guide:

When your data reaches the end of its applicable retention period, it is securely deleted or anonymised such that it can no longer be linked to you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

10 Data Security

baij99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL / TLS encryption on all data transmitted between your device and the baij99 Platform.
• AES-256 encryption at rest for all sensitive data stored on our servers, including identity records and financial data.
• Role-based access controls ensuring that only authorised baij99 personnel with a legitimate operational need can access personal data, and only to the extent required for their specific function.
• Regular security audits and penetration testing conducted by qualified security professionals to identify and remediate vulnerabilities.
• Two-factor authentication available for all Player accounts, providing an additional layer of protection beyond username and password.
• Automated anomaly detection that flags unusual login patterns, atypical transaction volumes, and other indicators of potential account compromise.

11 Your Privacy Rights

As a Player registered on the baij99 Platform, you hold the following rights in respect of your personal data:

• Right of access: You have the right to request a copy of all personal data that baij99 holds about you. We will respond to verified access requests within 30 days.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Minor corrections (such as updating your contact number) can be made directly in your account settings.
• Right to erasure: You may request that we delete your personal data. This right is subject to legal retention obligations — we cannot delete data that we are legally required to retain (such as KYC records and financial transaction history). Where deletion is not possible, we will anonymise your data instead.
• Right to restriction of processing: You may request that we temporarily restrict the use of your personal data while a dispute or correction request is being processed.
• Right to data portability: You may request a machine-readable copy of the personal data you have provided to baij99, in a structured, commonly used format.
• Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time by contacting support or updating your account preferences. Withdrawal does not affect the lawfulness of prior processing.
• Right to object: You have the right to object to processing carried out on the basis of legitimate interests, including direct marketing. We will honour all valid objections promptly.

To exercise any of these rights, please contact our support team at [email protected]. We may need to verify your identity before processing your request. We will respond to all verified requests within 30 days and will notify you if an extension is required.

12 Children's Privacy

Parents and guardians who believe that their child may have registered an account with baij99 should contact us immediately at [email protected]. We take underage registration extremely seriously and will act on all reports without delay.

We strongly recommend that parents and guardians use parental control software to prevent minors from accessing online gambling platforms. baij99 supports and encourages all reasonable steps to prevent underage gambling in the Bangladesh market. 18+

13 Third-Party Links & Services

The baij99 Platform may contain references to third-party services — including game studios, payment gateways, and customer support tools — that operate under their own independent privacy policies. baij99 is not responsible for the privacy practices of these third parties, and this Privacy Policy does not extend to any external platforms or services.

When you interact with a third-party service in connection with baij99 — such as completing a payment via bKash or Nagad — you will be subject to that provider's own privacy policy and terms of service for the duration of that interaction. We encourage you to review the privacy policies of any third-party service you use in connection with the baij99 Platform.

14 Policy Updates

baij99 reserves the right to update this Privacy Policy at any time. When we make material changes, we will notify registered Players by email to their registered address and by displaying a prominent notice on the Platform for a period of at least seven (7) days prior to the changes taking effect.

The "Last updated" date shown in the Table of Contents on this page reflects the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of the Platform following notification of changes constitutes your acceptance of the revised Privacy Policy.

If you disagree with any changes to this Privacy Policy, you have the right to close your account and request deletion of your personal data (subject to applicable legal retention obligations) by contacting our support team.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way baij99 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week in Bangladesh Standard Time (UTC+6).

Privacy & Data Enquiries: [email protected]

When submitting a privacy-related request, please include your registered account username, a clear description of your request, and — where applicable — the specific right you wish to exercise (e.g., right of access, right to erasure). This will help us handle your request efficiently and respond within the required 30-day window.